Skip to main content

How we cut call time by 63% Read more

Engineering @ Harper

Commercial insurance,
rebuilt around AI agents.

Harper is an AI-native insurance brokerage. We build the agents that run it, from the first call to quoting, placement and service.

Latest post

What we build

Agents across the brokerage.

  1. Voice agents

    Real-time agents on LiveKit that run whole phone calls, starting with customer onboarding: half-hour applications, several coverages and bad phone lines.

    LiveKit · Real-time audio · Evals

  2. Quoting and placement

    Blaze quotes many carriers in parallel, and our models help match each business with the markets most likely to write it.

    Agent orchestration · Carrier integrations

  3. Sales and service

    Agents that take on follow-ups, documents and the repetitive work in sales and service, so our licensed team can spend its time on customers.

    Workflow automation · Messaging

  4. Data platform

    One source of truth for every lead, call, application, quote and policy, feeding every agent and every team.

    Pipelines · Postgres · Evals

Spotlight: customer onboarding

One call, a team of agents.

Customer onboarding is where every policy starts, so it is where we started. Live agentic pipelines run the call through Harley, build the application and quote carriers in parallel through Blaze, cutting average call time by 63% and taking owners from a two-day wait to two or three seconds on hold before a quote is ready for our licensed team.

  • 10,000+

    calls through Harley since August 2026

  • 59

    industries with a talk path

  • 14

    lines of coverage

  • 20+

    quotes back in the first 10 minutes of a call

Want to build agents with us?

We're hiring engineers to build the agents that run commercial insurance, from real-time voice and quoting to sales, service and the data platform underneath.

See open roles